Privacy Notice

Effective Date: November 4, 2026

Souiniooe is an online pet supplies retailer administered by HONGKONG MENYOUNG GLOBE LIMITED. We recognize the importance of personal information to customers and visitors and aim to handle it with appropriate care. This notice sets out the types of information we may receive, why it may be used, the precautions applied to it and the privacy choices or rights that can arise when using our online services.

The notice concerns people browsing our website, contacting customer service or purchasing products from Pet Bowls, Pet Beds and Pet Toys. The relevance of a particular practice or right depends on the interaction, the service involved and the law applicable to the circumstances.

1. Categories of Information We May Receive

Running an online store, arranging purchases and answering inquiries can require both information supplied by an individual and technical information generated when the website is used. The relevant categories may include:

  • Details you give us: Creating an account, submitting a purchase, filling in a form or communicating with support may involve providing a name, email, telephone number, billing information, delivery address and other details needed for the requested transaction or service.
  • Payment and transaction information: Independent payment services administer financial transactions using security procedures relevant to their operations. We do not intentionally keep complete payment-card numbers or verification codes on servers directly operated by our company.
  • Device and browsing information: Cookies or similar tools may receive information as people use the website. This can include IP addresses, browser and operating-system details, device characteristics and activity relating to pages, product listings and shopping features.

2. Reasons for Processing Information

Information associated with the store may support legitimate commercial administration, purchases, website management and customer assistance. Depending on the information and interaction, the purposes can include:

  • Completing orders and deliveries: Relevant customer details help verify purchases, facilitate payment, prepare merchandise, arrange transportation and provide notifications about the transaction or shipment.
  • Assessing and improving the website: Information about navigation and interactions can help evaluate performance, identify technical issues, arrange product information more clearly and improve the shopping experience.
  • Responding to customers and permitted marketing: We may use appropriate details to answer questions, send transactional updates and deliver promotional messages where lawful. Where consent is required for marketing, that activity remains subject to the relevant consent requirements.
  • Protecting transactions and systems: Reviewing information can help identify suspicious orders, investigate unauthorized activity and address security concerns affecting customers, website infrastructure or business operations.

3. Safeguards and Information Security

We seek to apply reasonable administrative and technical measures to reduce the risks involved in receiving, retaining and processing personal information. The precautions appropriate to a particular activity depend on the systems and services concerned.

  • Protection during transmission: Connections between visitors' browsers and systems supporting the store may use SSL/TLS encryption or comparable technology intended to protect transmitted information.
  • Access based on business need: Personnel and authorized service providers may access customer information where reasonably necessary for legitimate work. Appropriate confidentiality or information-handling responsibilities apply to that access.
  • Payment-provider safeguards: External payment processors administer payments under the security practices applicable to their services, including relevant payment-card industry requirements.

These measures are intended to reduce risk; they do not constitute a promise that every online system or transmission is entirely secure.

4. Service Providers, Analytics and Advertising

Souiniooe does not rent or sell customers' personal information to third parties in return for direct monetary compensation. Certain disclosures may nevertheless be necessary to provide online shopping and associated services.

Authorized providers may receive relevant information to operate the website, process payments, fulfill purchases, transport parcels, respond to customer inquiries, analyze store performance or measure advertising. Information is shared as reasonably needed for those service functions.

The store may use analytics and advertising-measurement tools to understand engagement and evaluate promotional campaigns. Independent providers handle their own processing according to their respective privacy notices and information-protection practices.

  • AppLovin and Axon: When used, these services may support conversion attribution, campaign measurement, assessment of promotional results and related marketing operations. Information about the provider's practices is available in the AppLovin Privacy Policy.
  • Meta services: Meta-related tools may support advertising, social features, audience measurement and promotional analysis. Review the Meta Privacy Policy for the provider's disclosures.
  • Google technologies: Depending on the services enabled, Google may assist with analytics, traffic evaluation, search functions, advertising measurement or campaign attribution. The Google Privacy Policy provides further information.

The providers and purposes described above are conditional on the technologies used. Their inclusion here does not indicate that every listed service is enabled for every visitor or on every page.

5. Cookies and Related Tracking Tools

Cookies and comparable technologies can help maintain essential website functions, support purchases, understand browsing activity and improve online services. Their purposes depend on the features enabled and how those features are configured.

Uses may include:

  • Keeping track of pet supplies selected from Pet Bowls, Pet Beds and Pet Toys as a customer continues browsing or moves through checkout.
  • Assessing traffic, page interactions, browsing patterns and store performance through Shopify or another analytics service.
  • Supporting product suggestions, promotional measurement and advertising attribution, potentially including technologies associated with AppLovin.

You may be able to manage particular cookies through browser preferences or privacy controls provided on the website. Where law requires consent for a technology, the relevant consent requirements apply.

Restricting or disabling tools can affect cart behavior, checkout access, account features or other shopping functions. Consider the effect of a browser setting when a feature does not operate as expected.

6. Information Relating to Children

The store is intended for adult shoppers. We do not knowingly seek personal information from children younger than 13. Parents or guardians who believe information has been provided without proper authorization may contact us using the details below.

If we learn that information concerning a child under 13 was collected without appropriate authorization, we will take reasonable steps to examine the circumstances and delete the information where applicable privacy legislation requires it.

7. California Online Privacy Protection Act Disclosures

Where the California Online Privacy Protection Act (CalOPPA) applies to our activities, we aim to address its relevant transparency and disclosure requirements through appropriate website practices.

  • Browsing without an account: Visitors can generally examine the website and products without registering. Placing a purchase or requesting a particular service may still require relevant information.
  • Access to this notice: A link to our privacy information is provided through the website footer so visitors can review the disclosed practices.
  • Browser Do Not Track preferences: Recognition of DNT signals depends on the technologies and independent providers involved. We cannot promise that all third-party services recognize or act on those preferences in an identical way.

8. Rights for Individuals in the European Economic Area

People in the European Economic Area may have personal-information rights under the General Data Protection Regulation (GDPR) and other relevant legislation. Availability depends on the circumstances and the legal conditions applying to the request.

These rights can include obtaining access to information, correcting inaccurate records, requesting deletion, restricting particular processing, receiving portable copies of relevant information or objecting to certain processing activities.

Send privacy requests to support@souiniooe.com. We may need reasonable identity verification before granting access or making changes concerning personal information. Verification helps us assess a request in relation to the correct individual.

9. Rights Available to California Residents

Eligible California residents may have rights under the California Consumer Privacy Act and the amendments introduced by the California Privacy Rights Act (CCPA/CPRA). Applicable conditions and exceptions determine the extent of those rights.

A qualifying request may concern access to personal information, correction or deletion of certain records, or opting out of processing legally classified as a sale or sharing of personal information.

Although we do not exchange customer information for direct monetary payment, some disclosures used for advertising, audience analysis or website measurement can fall within California definitions of selling or sharing.

Where required by law, eligible individuals can email support@souiniooe.com for assistance with a rights request or an applicable opt-out. We review requests according to the relevant legal requirements.

10. Security Incidents and Required Notices

If a possible personal-information security incident is identified, we will make reasonable efforts to investigate its circumstances, assess potential consequences, contain identified risks where appropriate and address the security concerns involved.

Where notification is legally required, affected people and the relevant authorities will be informed within the statutory timeframe. Depending on the incident and governing requirements, the notice may be sent by email or published as an appropriate website announcement.

11. Promotional Email Practices

We aim to conduct marketing communications under applicable rules, including relevant requirements of the CAN-SPAM Act. The following practices apply to promotional email where required:

  • Identifiable sender and relevant subject: Sender information should be accurate, and subject lines should reasonably describe the message rather than misrepresenting its content.
  • A way to unsubscribe: Promotional messages should offer an accessible means to request removal from marketing communications.
  • Timely handling of opt-outs: Valid requests to stop promotional email are handled within the period required by applicable law.

12. Business Details and Privacy Assistance

If you wish to ask about our information practices, exercise an applicable privacy right or raise a personal-information concern, contact Souiniooe through the details below.

  • Store Name: Souiniooe
  • Operating Company: HONGKONG MENYOUNG GLOBE LIMITED
  • Business Address: Workshop 6 on 3rd Floor, The Icon, Nos. 320-322, Kwun Tong Road, Kowloon, Hong Kong
  • Customer Support Email: support@souiniooe.com
  • Customer Support Telephone: +1 (989) 800-1610

We welcome inquiries about the collection, use, disclosure and protection of personal information from both customers and other website visitors. Requests are examined under this notice and applicable legal obligations. Please provide enough information to explain the request without including unnecessary sensitive financial details.