Terms of Use
Effective Date: November 4, 2026
Souiniooe offers pet supplies for feeding, indoor rest and supervised play. Products are grouped into Pet Bowls, Pet Beds and Pet Toys so visitors can browse by their pets’ daily routines and review the specifications relevant to each accessory.
The website, its digital materials, shopping functions and associated online services are operated by HONGKONG MENYOUNG GLOBE LIMITED. In these conditions, those website services are referred to collectively as the “Site.” These Terms of Use explain the conditions for visiting, browsing and interacting with the Site.
Purchases are also subject to the separate Terms of Purchase. Accessing or using the Site signifies agreement to follow these conditions to the extent permitted by applicable law. If you do not accept them, please stop using the website.
1. Account Details and Customer Responsibilities
When using the Site, registering an account or placing a purchase, provide information that is complete, accurate and reasonably current. The details requested depend on the activity and may include your name, contact information, delivery address, account credentials and payment details.
Review account and transaction records and correct inaccuracies or outdated information within a reasonable period. Reliable details help us process purchases, coordinate deliveries and send important messages about the relevant transaction.
Customers remain responsible for supplying the information needed for the service they request. Maintaining that information helps avoid difficulties caused by an incorrect contact record or delivery detail.
2. Privacy and Handling of Personal Information
Our published Privacy Notice describes how information concerning customers and visitors is handled. Personal information may be received when someone browses the Site, submits a form, creates an account, places an order or communicates with customer service.
Using these services acknowledges that relevant information may be collected, processed, retained and used for the purposes described in that notice or otherwise permitted by applicable law. Please read the Privacy Notice to understand the categories of information involved, the purposes of handling it and the choices or rights that may apply.
3. Site Materials and Intellectual Property
Unless stated otherwise, the product photographs, text, illustrations, graphics, page arrangements, software and other digital materials on the Site belong to HONGKONG MENYOUNG GLOBE LIMITED or the relevant authorized rights holders. Applicable intellectual property rules may protect those materials and their use.
Compliance with these terms gives visitors a limited permission to access the Site for lawful personal shopping and other authorized noncommercial purposes. That permission is nonexclusive, nontransferable and revocable; it does not convey ownership of the materials.
Without prior written authorization, users must not undertake any of the following:
- Copy, distribute, extract, resell or commercially exploit content or product information available through the website.
- Modify, imitate, mirror or frame pages, designs or materials, or create derivative versions of them.
- Introduce viruses, malicious software, harmful scripts or comparable technologies that can interfere with the website or its systems.
- Employ scraping tools, bots, crawlers or other automated systems to gather website materials, product records or customer data without permission.
- Undertake activity placing unreasonable demands on servers, networks, hosting services or other technical infrastructure.
If we reasonably conclude that these conditions have been breached, we may restrict access, suspend the relevant permissions or terminate an associated customer account. Any such response remains subject to applicable legal requirements.
4. Submitted Materials and Permissions
Visitors may contribute reviews, images, comments, recommendations, suggestions or other material through the store. By submitting content, you confirm that you possess the rights or permissions needed to share it. Relevant factual statements must be accurate.
You also confirm that the company's authorized use of the material will not unlawfully interfere with another person's intellectual property, privacy or other protected rights. Submit only material for which you have sufficient authority to grant the permissions described here.
Unlawful submissions, fraudulent statements, misleading representations, abusive language, unauthorized impersonation and infringement of intellectual property are prohibited. These requirements apply to both the material itself and the authority under which it is submitted.
Where the law permits, voluntarily providing a submission grants HONGKONG MENYOUNG GLOBE LIMITED a worldwide, royalty-free and irrevocable license to reproduce, change, publish, display, distribute and otherwise use it for legitimate operational, business, advertising and promotional purposes. No additional compensation or separate approval for each use is required under that license.
The original contributor retains ownership of the submission. Retaining that ownership does not remove the permission granted for the company's authorized use described above.
5. Independent Websites and External Services
The Site may link to third-party websites, applications, platforms or other resources for convenience or information. Those services are run by their own providers and are not directly administered or controlled by Souiniooe.
We do not assume responsibility for an independently operated service's availability, accuracy, security, privacy arrangements, materials or commercial activities. A link does not give us control over the destination or its conduct.
Customers decide whether to use an external resource at their own discretion and risk. Interactions with it may be governed by that provider's terms, policies and privacy disclosures, which should be reviewed before using its services.
6. Website Availability and Warranty Disclosures
TO THE EXTENT ALLOWED BY APPLICABLE LAW, THE SITE AND ITS RELATED DIGITAL SERVICES ARE PROVIDED “AS AVAILABLE” AND “AS IS.”
WHERE LAWFUL, HONGKONG MENYOUNG GLOBE LIMITED DISCLAIMS EXPRESS AND IMPLIED WARRANTIES RELATING TO WEBSITE SERVICES, INCLUDING IMPLIED MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
WE DO NOT PROMISE UNINTERRUPTED OR CONTINUOUS OPERATION, AN ERROR-FREE SITE OR A SERVICE ENTIRELY FREE OF TECHNICAL DEFECTS, FAILURES OR SECURITY VULNERABILITIES. NOR DO WE GUARANTEE THAT SECURITY WILL REMAIN UNINTERRUPTED IN EVERY CIRCUMSTANCE.
THIS SECTION DOES NOT EXCLUDE MANDATORY WARRANTIES, STATUTORY PROTECTIONS OR CONSUMER RIGHTS THAT CANNOT LEGALLY BE RESTRICTED. THOSE REQUIREMENTS CONTINUE TO APPLY DESPITE THE GENERAL WEBSITE DISCLAIMERS ABOVE.
7. Liability Limits and Time for Claims
YOUR USE OF AND ACCESS TO THE SITE REMAIN SUBJECT TO THESE CONDITIONS AND THE LAW APPLICABLE TO YOUR CIRCUMSTANCES.
TO THE FULLEST EXTENT LEGALLY PERMITTED, HONGKONG MENYOUNG GLOBE LIMITED, ITS OFFICERS, AFFILIATES AND SHIPPING PARTNERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES CONNECTED WITH:
- Interruptions, outages, temporary suspensions or periods in which the website has limited accessibility.
- Goods purchased, transported, delivered, received, owned or used in connection with the online store.
- Unauthorized access to information, or its loss, exposure or disclosure, whether personal or otherwise.
- Failed communications, electronic transmission errors, processing interruptions, system malfunctions or comparable technical difficulties.
Only where legally enforceable, a claim relating to website access or use must be initiated within one (1) year after the event that gave rise to it.
That period does not apply if prohibited by law or if mandatory legislation specifies a different filing period. No provision here excludes responsibility or liability that the law does not allow us to limit.
8. Indemnification and Unlawful Conduct
Where applicable law permits, users agree to defend, indemnify and hold harmless HONGKONG MENYOUNG GLOBE LIMITED, its affiliated businesses and their officers against third-party claims, liabilities, losses, damages and reasonable legal expenses directly resulting from a material breach of these terms.
This responsibility can also cover third-party claims directly caused by unlawful conduct or infringement of intellectual property or another legally protected right. Its application remains limited by governing legal requirements.
9. Electronic Notices and Communications
Accessing the Site, submitting a purchase or communicating electronically with our representatives signifies consent to receive relevant transaction information and related communications through digital channels, to the extent recognized by law.
Messages may be emailed or displayed through website notices. Electronic confirmations, agreements, disclosures and other notifications can satisfy a requirement for written communication where applicable law recognizes that method.
Customers should maintain a valid email address and review messages relating to their accounts, purchases and website activities. Keeping contact information current helps ensure important order communications reach the intended recipient.
10. Copyright and Intellectual Property Reports
We respect intellectual property and review reports alleging unauthorized use of copyrighted material displayed on the Site. If you believe a work belonging to you, or someone you are authorized to represent, is being infringed, provide a written notification sufficient for assessment.
The notification should contain:
- A physical or electronic signature from the rights owner or a representative authorized to act for them.
- Identification of the copyrighted work, or a clear description enabling us to understand which work is concerned.
- The precise page, location or material on the website that is alleged to infringe the relevant rights.
- Contact details, including an email address and telephone number through which the reporting person can be reached.
- A statement of good-faith belief that the disputed use is not authorized by the rights holder, an authorized agent or the law.
Include supporting information adequate for a reasonable review. We may ask for clarification or additional documentation where needed to investigate. Reports and supporting details can be directed to support@souiniooe.com.
11. Circumstances Beyond Reasonable Control
Subject to applicable law, HONGKONG MENYOUNG GLOBE LIMITED is not responsible for a delay, interruption or failure affecting website services, order administration, fulfillment or shipping where the cause is outside its reasonable control.
Such circumstances may include natural disasters, severe weather, transport interruption, carrier-network failure, labor disputes, government restrictions, international trade measures, supplier disruption, material shortages, public emergencies or comparable events affecting ordinary operations.
When an event occurs, we will make reasonable efforts to restore the affected service and address outstanding obligations as circumstances permit. Mandatory legal duties and any nonwaivable remedies remain applicable.
12. Ownership of Goods and Transportation Risk
Unless mandatory law specifies otherwise or a different arrangement has been expressly agreed in writing, ownership of purchased merchandise and responsibility for its loss or damage pass to the customer when the goods are physically handed to the designated shipping carrier.
This condition does not override compulsory consumer protections or a seller's legally required delivery responsibilities for a particular purchase. Where the law requires risk to remain with the seller until a later stage, that requirement takes precedence.
13. Applicable Law and Dispute Handling
These terms and activity through the Site are interpreted under the commercial laws and mandatory legal provisions applicable to the relevant circumstances. They do not specify a rule that removes a nonwaivable entitlement arising under those laws.
A dispute about access, a purchase or the meaning of these conditions may be brought before a court or other competent authority with lawful jurisdiction. Customers remain entitled to exercise mandatory rights and pursue remedies available under applicable legislation.
14. Severability and Transfer of Rights
If a court or authorized body finds a provision unlawful, invalid or unenforceable, it will be adjusted, limited or separated only as much as necessary to address that finding. The remaining conditions continue to operate to the extent allowed by law.
Customers may not assign, delegate or transfer rights or obligations under these terms without our prior written approval. The company may transfer its contractual rights and responsibilities where legally permitted and subject to mandatory requirements that govern such a transfer.
15. Agreement Concerning Website Use
These Terms of Use and the other policies or agreements expressly incorporated by reference form the agreement between customers and HONGKONG MENYOUNG GLOBE LIMITED concerning access to and use of the Souiniooe website.
Where lawful, they replace prior discussions, statements, communications and understandings addressing the same subject. If the separate Terms of Purchase provide a different condition, those purchasing terms take priority where that priority is expressly specified and legally permissible.
16. Company Details and Support
For assistance with these terms, website policies or administrative matters relating to a purchase, contact our service team using the details below.
- Store Name: Souiniooe
- Operating Company: HONGKONG MENYOUNG GLOBE LIMITED
- Business Address: Workshop 6 on 3rd Floor, The Icon, Nos. 320-322, Kwun Tong Road, Kowloon, Hong Kong
- Customer Support Email: support@souiniooe.com
- Customer Support Telephone: +1 (989) 800-1610
For an existing order, include the purchase number and enough transaction information for our team to identify the order and review your inquiry. Avoid sending unnecessary sensitive payment information through ordinary support channels so that personal and financial details are not disclosed without need.